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RESTOCK | SAVE THE DATE | MAY 2024

    FAQs

     

    When will items that are out of stock be restocked?

    We will have a restock in early 2024.

    When is the Christmas cut off dates?

    If you are buying for a gift or need your order before Christmas please order before 1st December to allow for order processing time plus shipping time. Our team will be taking a break from the 23rd December - 5th January. No orders will be shipped during this time. 

    How long is the current order processing time?

    Please allow 7-14 business days for your order to be processed and ready for shipment. For transit times you can find them here

    Is it possible to add more items after I have finalised my order?

    Unfortunately we are not able to make any changes to an order after the order has been paid for.  

    We recommend you make another purchase and then emailing us your order numbers.  We will be happy to ship your orders together and refund the shipping fee on the second order.

    I haven't got a reply to my email, what do I do?

    Email replies are taking 3-7 business days as we currently have a reduced team. We are working to get back to you as soon as possible. Email is always the best way to contact us. 

    I've noticed there's no more free shipping, why?

    HARA has always been a made-to-order business model but unfortunately this has meant long wait times for your order. Free shipping was offered on all orders to ensure you weren't out of pocket whilst waiting for your HARA pieces. However, as we move into a ready-to-ship business model, you'll get your items much sooner, with industry standard shipping cost.

    How much will shipping now cost me?

    Just like most online stores, standard shipping rates apply. You can find them here Shipping.

     

    What dyes do you use?

    See Natural & Low Impact Dyes

    How do I know which size to order?

    See Size Chart

    How do I care for my HARA bra?

    See: Washing Care

    Can I exchange or return my bra if it doesn't fit?

    See Returns and Exchanges

    How do I extend the life of my bra?

    First note the care instruction from above! We recommend rotating between multiple bras and allowing the elastic in your bra to rest between wears.

    After being worn a lot, usually 6 months to a year, depending on how often it is worn and your body type, the elastic in your bra will begin to wear down. You may notice the straps are beginning to loosen. 

    Can you use the intimates as swimwear?

    The bamboo intimates can be worn in the sea, lakes, rivers and any other natural places to swim. Please avoid chlorine pools or exposure to other chemicals as this will destroy the natural dyes and bamboo fabric. Hand wash with fresh water after use.

    Need help?

    For any enquires please chat with our friendly customer service team at hello@harathelabel.com